Slide 1
Tips

We have compiled a list of the most frequently asked questions below. Feel free to call us if you have any additional questions.

Questions:
How do I create a shortcut on my desktop?
How do I restore Icons that have been removed from my Desktop?
I want to close Internet Explorer but I have a lot of tabs open. Is there anything I can do to make them re-open the next time I start Internet Explorer?
How do I reset Internet Explorer Settings?
How do I print a Calendar without personal appointment details?
How do I create a Distribution List from my Contacts?
How do I request a read receipt on a specific message?

Q: How do I create a shortcut on my desktop?

A: 1.Right-click an open area on the desktop, point to New, and then click Shortcut.2.Click Browse.3.Locate the program or file to which you want to create a shortcut, click the program or file, click Open, and then click Next.4.Type a name for the shortcut. If a Finish button appears at the bottom of the dialog box, click it. If a Next button appears at the bottom of the dialog box, click it, click the icon you want to use for the shortcut, and then click Finish.
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Q: How do I restore Icons that have been removed from my Desktop?

A: 1.Right-click the desktop and click Properties.2.Click the Desktop tab.3.Click Customize desktop.4.Click the General tab, and then click the icons that you want to place on the desktop.5.Click OK.
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Internet Explorer Related

Q: I want to close Internet Explorer but I have a lot of tabs open. Is there anything I can do to make them re-open the next time I start Internet Explorer?

A: 1.Right-click an open area on the desktop, point to New, and then click Shortcut.2.Click Browse.3.Locate the program or file to which you want to create a shortcut, click the program or file, click Open, and then click Next.4.Type a name for the shortcut. If a Finish button appears at the bottom of the dialog box, click it. If a Next button appears at the bottom of the dialog box, click it, click the icon you want to use for the shortcut, and then click Finish.
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Q: How do I reset Internet Explorer Settings?

A: 1.Click the Tools menu, and then click Internet Options.2.On the Advanced tab, click Reset.3.In the Reset Internet Explorer Settings dialog box, click Reset. 4.When Internet Explorer 7 finishes restoring the default settings, click Close, and then click OK two times. 5.Close Internet Explorer 7. The changes take effect the next time that you open Internet Explorer 7.
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Outlook Related
Q: How do I print a Calendar without personal appointment details?

A: 1.Open your Calendar folder. 2.On the File menu, click Print. 3.In the Print dialog box, click to select the Hide details of private appointments check box, and then click OK to print.
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Q: How do I create a Distribution List from my Contacts?

A: Define the Distribution List 1. On the Tools menu, click Address Book to open your address book. 2. In the Show Names from the list, click Contacts. 3. On the File menu, click New Entry, or click the New Entry button on the toolbar. 4. Under Select the entry type, click New Distribution List. 5. Under Put this Entry, click In the Contacts. This selection determines where your new distribution list is saved. This is the default location. 6. Click Ok. Your new distribution list is now set to be saved in the Contacts folder, and an untitled distribution list form opens. At this point, you can begin adding contacts to your new distribution list, as outlined in the following section.
Add Contacts to Your New Distribution List
1. In the Name box, type the name of your new distribution list.
2. Click the Select Members button to add members from any of your Address Book entries or Contacts.
3. Click Save And Close to save the new distribution list.
The name of the distribution list appears bold as compared to the other entries in the contact folder. In table views, the distribution list name appears in the Fill Name field. You can view the members of the list by opening the entry.
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Q: How do I request a read receipt on a specific message?

A: 1.On the View menu of the message, click Options. 2.Under Voting and Tracking options, click to select the Request a read receipt for this message check box, and then click Close.
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