Terms and coNDITIONS

Terms and Conditions

Effective Date: 02/20/2026

These Terms and Conditions (“Terms”) govern the relationship between JSI Datacom Inc (“Company,” “we,” “us”) and the Client (“you,” “your”) regarding the Managed IT Services, support, and communication platforms provided.

1. Scope of Services

We provide managed IT services as defined in your specific Service Level Agreement (SLA) or Statement of Work (SOW). These services may include, but are not limited to:

  • Remote and onsite technical support.
  • Network monitoring and cybersecurity management.
  • Communication via Email, SMS, Phone, Microsoft Teams, and Zoom.

2. Communication & Consent

By engaging our services, you agree to the following:

  • Authorized Contacts: You must designate specific “Authorized Users” who are permitted to request changes or support via our communication channels.
  • SMS/Text Messaging: You consent to receive service-related SMS messages. Standard message and data rates apply. You may opt out by replying “STOP.”
  • Remote Sessions: During support via Teams or Zoom, our technicians may require screen-sharing access. You are responsible for closing any sensitive or personal files not relevant to the support session before sharing your screen.

3. Client Responsibilities

To provide effective service, the Client agrees to:

  • Maintain a valid internet connection for remote support.
  • Safeguard all passwords and administrative credentials.
  • Provide a safe environment for any onsite visits.
  • Backups: Unless specifically included in your SOW, the Client is responsible for maintaining independent backups of all data.

4. Fees and Payment

  • Invoicing: Services are billed [Monthly/Annually] in advance.
  • Late Payments: Payments not received within [X] days of the invoice date may result in a temporary suspension of services, including access to support via phone or Zoom.
  • Price Adjustments: We reserve the right to adjust fees with [30/60] days’ written notice.

5. Limitation of Liability

[Insert MSP Name] strives for 100% uptime, but the nature of IT means we cannot guarantee it.

  • No Indirect Damages: We are not liable for any lost profits, data loss, or consequential damages resulting from service interruptions or third-party software failures (e.g., outages in Microsoft 365, Zoom, or Zoom).
  • Maximum Liability: Our total liability for any claim shall not exceed the amount paid by the Client for the service during the [3/6] months preceding the claim.

6. Confidentiality & Data Security

Both parties agree to keep all proprietary information confidential.

  • We implement industry-standard security measures (Encryption, MFA, Firewalls).
  • The Client acknowledges that no communication over the internet (Email, SMS, Video Call) is 100% secure, and we are not liable for breaches occurring on third-party platforms outside our direct control.

7. Governing Law

These Terms shall be governed by the laws of the State/Province of North Carolina.